Meeting student expectations:
From minimum provision to pampering talent
Principles and practice in services for international students

Brussels, 30 March 2007


In the increasing global competition for the best students, the quality and attractiveness of an institution does no longer depend only on its academic, teaching and research standards: services to students have come to play an important role in the quality assessment – and thus competitiveness - of institutions. But what services should be available? How to respond to the needs and expectations of international students in particular? Who should provide support for them and how should it be organised? What difference is there – and should there be – in services available for international degree and exchange students? What is the impact of all this on the attractiveness of the institution in the international higher education “market”?

This ACA seminar looked at overall trends and presented models employed in international student support - based on an ACA study - and offered a number of examples of good practice from a number of European countries: France, Hungary, Netherlands, and the United Kingdom. The example cases covered university preparatory programmes - both from the provider’s and the receiving institution’s perspective - and study-related services in the course of the degree programmes with a specific focus on support designed for international degree students.


13th in the series “European Policy Seminars” of the Academic Cooperation Association