8.30

Registration and coffee

  9.00

Opening

  9.15

Main approaches and underlying principles in the support of international students
Maria Kelo, Senior Officer, Academic Cooperation Association

 10.00

Integrating student services into university management - who do "student services" serve?
Rositsa Bateson, Vice-President for Student Services, Central European University

 10.45

Coffee break

 11.15

Safety in numbers - a consortium approach to pathway programmes
Terry Jeves, Academic Director, Northern Consortium UK

 12.00

The n+i network transition semester for incoming foreign students: benefits and challenges
Marie-Jo Goedert, Director of international relations, Ecole Spéciale des Travaux Publics, du Bâtiment et de l'Industrie  (ESTP)

 12.45

Lunch

 14.00

Student support and student satisfaction – the impact of services on institutional competitiveness
William Archer, Director, International Graduate Insight Group

 14.45

Student support – why it matters?
Robert Coelen, Vice-President International, Leiden University

 15.30

Coffee break

 16.00

Round table discussion
Chair: Sebastian Fohrbeck, Head of Division, DAAD

 17.00

 Wrap-up and end of the seminar